We strive to process your order within 2-5 business days after placing your order.
Orders placed with expedited shipping will be processed and shipped that day if they are placed before 2:00 p.m. PST. If your order is placed after 2:00 p.m. PST, it will be processed and shipped the next business day. Please take that into account when selecting expedited shipping as it may affect your expected delivery date. We cannot guarantee shipments will be delivered on weekends.
We currently are not shipping internationally. This could change!
All packages are shipped to the provided address. If your address is not verified, you will be contacted via email or text message to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable.
Wes Lo is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address.
Customer will be charged a shipping fee to reship a package that was returned.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.